Hardware & Technical Support

Order Device Troubleshooting

• My ordering device is frozen/unresponsive
• My ordering device screen is red
• My ordering device screen is black

Equipment Issues & Requests

• Bring Your Own Device (BYOD)
• BYOD Troubleshooting
• BYOD Recommendations
• How do I order Ritual equipment?
• How do I submit a request to troubleshoot, replace or inquire about equipment issues?
• Connecting your Ritual device to your in-store printer

See all 8 articles

Digital Pickup Sign (DPS) Troubleshooting

• My Digital Pickup Sign screen is black and the Digital Pickup Sign is unplugged and off
• My Digital Pickup Sign screen is black and the Digital Pickup Sign is plugged in and off
• My Digital Pickup Sign screen is white and displays a “webpage not available” error
• My WiFi is not working

Printer Troubleshooting

• My printer is not working