Hardware & Technical Support

Order Device Troubleshooting

• My ordering device is frozen/unresponsive
• My ordering device screen is red
• My ordering device screen is black

Equipment Issues & Requests

• Bring Your Own Device (BYOD)
• BYOD Troubleshooting
• BYOD Recommendations
• How do I submit a request to troubleshoot, replace or inquire about equipment issues?
• Connecting your Ritual device to your in-store printer
• Why is my device deactivated?

Printer Troubleshooting

• My printer is not working