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Hardware & Technical Support

Order Device Troubleshooting

  • My ordering device is frozen/unresponsive
  • My ordering device screen is red
  • My ordering device screen is black

Equipment Issues & Requests

  • Bring Your Own Device (BYOD)
  • BYOD Troubleshooting
  • BYOD Recommendations
  • How do I order Ritual equipment?
  • How do I submit a request to troubleshoot, replace or inquire about equipment issues?
  • Connecting your Ritual device to your in-store printer
See all 8 articles

Digital Pickup Sign (DPS) Troubleshooting

  • My Digital Pickup Sign screen is black and the Digital Pickup Sign is unplugged and off
  • My Digital Pickup Sign screen is black and the Digital Pickup Sign is plugged in and off
  • My Digital Pickup Sign screen is white and displays a “webpage not available” error
  • My WiFi is not working

Printer Troubleshooting

  • My printer is not working
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