My ordering device screen is red

This indicates your WiFi network is down.

Reconnect to WiFi

Confirm your WiFi is working by going to the Settings tab on the bottom right corner or click the three dots on the top right corner > select WiFi Settings, and check the device is connected to your network. If not, reconnect it.
If the device is already connected, forget the network and reconnect it.
Go back to the merchant app and select Refresh under the three dots. If you do not see the three dots, click the Retry button under the Orders tab.
The red screen will disappear once the WiFi is reconnected.

If reconnecting to WiFi doesn't work, try restarting the device.
Tap the three dots at the top right of the screen > Go to Reboot. If there’s no reboot option, hold the power button for 30 seconds to manually restart the device.
Once the device has restarted, a warning screen displaying, Warning Bootloader Unlocked will appear shortly after. This is normal.
If the red screen is still present, click the three dots and select Refresh. If you do not see the three dots, please disregard this step.
If this doesn’t work, please refresh the device up to 2-3 more times to see if the regular screen appears.