BYOD Troubleshooting

Selecting the right Home App

After downloading our app, you may notice that you can't "exit" Ritual Store Manager (RSM) as if the App locked your phone. Don't worry, that is not the case! This is likely because you selected Ritual as the Android Default Home App - this "default selection" appears on your screen the first time you open RSM (see below).

You may want to keep things this way, especially if the device you are using is dedicated to Ritual. That way, you can ensure you don't miss out on any orders!

--

However, you may also be using the Android device for other purposes, such as your personal use! In which case you do not want to have Ritual as your Default Home App. To disable, follow these steps

1. Open Settings and click on Apps

2. Click  on Default Apps

3. Click Home App

4. Select the Ritual Store Manager

--

Avoid Missing Orders

Android Device Volume

We mentioned above how important it is not to miss out on any orders. Commonly, this happens because your volume is not on.

1. Open Settings and click on Sound

2. Set Ring Volume to be all the way up (to the right)

3. If Do Not Disturb is turned ON, click it and turn it OFF

Screen Timeout

You may also want to extend the amount of time lapsed before your screen times out: 

1. Open Settings 

2. Search and select “Screen Timeout” (Varies by device. Other keywords: Sleep, Display, Timeout)

3. Set to "Never"

Android "Stay Awake" (when plugged in)

Finally, you can set your Android Device to always keep the screen ON (only possible when the device is plugged in)

1. Go to Settings > About Phone

2. Click on “Software Information” (if not an option, skip to the next step)

3. Find “Build Number” and tap on it 7 times in a row

4. Enter the Device Pin (if device asks)

5. Go to Setting > Developer Options  or  Settings > System > Advanced > Developer Options

6. Select “Stay Awake” (requires the phone to be plugged in)