My ordering device is frozen/unresponsive

If your Android ordering device is frozen or unresponsive, please follow the steps below:

1. Hold down the power button on the device to force it to Restart. You will be prompted to select Power Off or Restart after about 5 seconds.
2. Unplug your device and test a different charger to ensure the phone is charging correctly and try rebooting the device again.
3. If the issue still persists, please call our support line number as your device may need to be updated.
   • Canada: 1-855-489-8772
   • United States: 1-800-539-4410
   • United Kingdom: +44-80-0011-9029
   • Australia: +61-1300-146-524