Partner Portal & Store Operations

Partner Portal Overview

• What is Partner Portal & why should I use it?
• How do I get access to the Partner Portal?
• How do I add, edit or remove users on the Partner Portal?
• How do I reset my password?
• How do I update my hours in the Partner Portal?
• How do I add multiple store locations to my Partner Portal?

See all 7 articles

Accepting & Rejecting Orders

• How does scheduled ordering work?
• What is an ordering device?
• How do I accept an incoming order?
• What do I do if I’m out of stock or need to discontinue a menu item?
• Can I pause incoming orders temporarily?
• How does email ordering work?

Other Store Operations

• What do I do if I need to close my store early one day?
• How do I update my store hours on my merchant device?
• Why am I receiving a daily prompt on my merchant device?
• How do I update my hours in the Partner Portal?
• How do I update store pick up instructions?
• How do I adjust average prep times on my menu?

See all 8 articles

Processing Refunds

• How do I process a refund for my customer?
• How do I disable or change my PIN for refunds on the Ordering Device?

Contactless Pickup FAQs

• What are some ways I can practice contactless pickup procedures at my store?
• Is Ritual providing stores with marketing materials to let customers know we’re open?