Partner Portal & Store Operations

Partner Portal Overview

• What is Partner Portal & why should I use it?
• How do I get access to the Partner Portal?
• How do I add, edit or remove users on the Partner Portal?
• How do I reset my password?
• How do I update my hours in the Partner Portal?
• How do I add multiple store locations to my Partner Portal?

See all 7 articles

Accepting & Rejecting Orders

• How does scheduled ordering work?
• What is an ordering device?
• How do I accept an incoming order?
• What do I do if I’m out of stock or need to discontinue a menu item?
• How does email ordering work?

Other Store Operations

• What do I do if I need to close my store early one day?
• How do I update my store hours on my merchant device?
• How do I update store pick up instructions?
• How do I adjust average prep times on my menu?
• How do I view customer feedback on an order?
• Will I be paid for cancelled orders?

Processing Refunds

• How do I process a refund for my customer?
• How do I disable or change my PIN for refunds on the Ordering Device?