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  2. Partner Portal & Store Operations

Partner Portal & Store Operations

Partner Portal Overview

  • What is Partner Portal & why should I use it?
  • How do I get access to the Partner Portal?
  • How do I add, edit or remove users on the Partner Portal?
  • How do I reset my password?
  • How do I update my hours in the Partner Portal?
  • How do I add multiple store locations to my Partner Portal?
See all 7 articles

Accepting & Rejecting Orders

  • How does scheduled ordering work?
  • What is an ordering device?
  • How do I accept an incoming order?
  • What do I do if I’m out of stock or need to discontinue a menu item?
  • Can I pause incoming orders temporarily?
  • How does email ordering work?

Other Store Operations

  • What do I do if I need to close my store early one day?
  • How do I update my store hours on my merchant device?
  • Why am I receiving a daily prompt on my merchant device?
  • How do I update my hours in the Partner Portal?
  • How do I update store pick up instructions?
  • How do I adjust average prep times on my menu?
See all 8 articles

Processing Refunds

  • How do I process a refund for my customer?
  • How do I disable or change my PIN for refunds on the Ordering Device?

Contactless Pickup FAQs

  • What are some ways I can practice contactless pickup procedures at my store?
  • Is Ritual providing stores with marketing materials to let customers know we’re open?
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