Due to many temporary but on-going store closures in our operating cities, we are sending you a daily prompt on your merchant device so that you can let us know if your store is open or closed. How does this work?
- A prompt will appear on your merchant device 15 minutes before your designated open time.
- If you do not action this prompt within 5 minutes after your open time, we will assume that you are closed for the day.
- This prompt will beep once per minute from the moment it appears on your device, until the end of the day, or, until you select Yes, indicating you are open.
- If you select Yes, your device will be brought back online so you can accept orders.
To ensure this prompt works as intended, please ensure your store hours are up to date. To adjust your store hours on your merchant device, follow the instructions here. To adjust your store hours in the Partner Portal, follow the instructions here.