Below are some great practices we’ve identified that help reduce contact between staff and customers. If your store is practicing contactless pickup measures, let us know so we can help inform your customers.
Practice social distancing and enforce capacity limits and mask obligations (if applicable in your city). Have items like disposable face masks, disposable gloves and hand sanitizer readily available for your staff and customers, and be sure to follow a rigorous cleaning schedule.
Clearly label orders
Clearly label each order with the customer’s name, so they have no issue locating their order and other customers are less likely to pick it up by mistake.
Set aside a designated pickup area
This limits the time a customer is in-store, and prevents them from touching orders in-progress. Once the order is fully assembled and checked, place the labeled bag on the shelf or in the designated Ritual pickup area.
Check the “Settings” tab in the Partner Portal to make sure details like location and pick-up instructions are accurate.
Remove any self-serve materials
Consider moving any areas where people might congregate or touch things behind the counter, where only your staff has access. These could include utensils, condiment bars, or milk stations.
Modifications and toppings should be applied by your team to any items and beverages, and any condiments, utensils, or sides should be placed in the bag before the customer arrives.
Facilitate self-serve options for customers
Serve every beverage with a lid already on, to put your customers at ease. Customers can request any milk or sugar from your staff behind the counter.
Update photos of your menu items in the Partner Portal
Allow customers to have a better idea of what their order will look like by adding menu item photos to your menu.
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