- Ritual orders will be sent to you via an Android phone (your ordering device), which will display the customer’s name, photo, and order.
- Accept the order on your device, and choose the prep time based on your capacity; customers are notified when they should arrive for pick-up.
- Accept all orders as soon as possible to enhance your customer’s experience. If you experience out-of-stock inventory, orders can be rejected (this menu item will not be orderable for the rest of the day and will come back online tomorrow).
- Once you’ve accepted the order, start preparing the order.
- Orders should be labelled with the customer’s name using a Ritual sticker, or written directly on the packaging, and placed beside the Ritual pick-up sign where they are easily visible.
- If multiple customer orders are associated with the order, please label the orders according to the following format: Customer Name (Part 1), Customer Name (Part 2), Customer Name (Part 3).
If you have any questions or for immediate support please contact our support line number:
- Canada: 1-855-489-8772
- United States: 1-800-539-4410
- United Kingdom: +44-80-0011-9029
- Australia: +61-1300-146-524.
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